From the Filter menu, select Offensive Reviews. The only way to guarantee that all reviews are filtered is to create a filter term for every possible number, special character, and letter (not just vowels). In this case, the review would not be filtered and would publish automatically. In effect, the filter will consider all reviews as offensive and hide them until you review and approve them, or delete them. If you want to evaluate all reviews before they're published, you can add a few filter terms that would exist in any written review. If you add to the list of of offensive terms, be sure to only use alphanumeric characters (letters and numbers). Keep in mind that this list contains offensive language. Here, you can edit, add to, or remove items from the default list of offensive terms.
To delete it, click its ID number and then click the Delete button.
By default, reviews publish on the product's details page automatically unless they contain specific content configured in your filter. The total number of shoppers who rated a review as helpful displays above each review. Additionally, other visitors to the page can rate whether or not a review was helpful by clicking Yes or No. The rating (between one and five stars) is an average based on all reviews the product has received. When published, each review displays the rating, title, and comments near the bottom of the product's details page. When submitting a review, a customer can provide their name, geographic location, a title, comments on the product or service, and a star rating. If no reviews have been submitted, the link will instead say Be the First to Write a Review. Customers can submit product reviews for any active product on your store by going to its details page and clicking Write a Review below the description. There is no difference between reviews submitted proactively and reviews submitted in response to automated request emails. If you turn on order reviews, customers who didn't review the product(s) they purchased will receive an email inviting them to do so by clicking a link that leads to the appropriate page. There are two types of product reviews: customer reviews and order reviews.īefore your can receive either type of product review, you must turn them on individually. Once you turn on product reviews, customers can post reviews for any product on your store directly from your storefront. Consequently, your products and reviews will have better visibility throughout the web. Once you start receiving reviews, the star ratings will show in Google search results for products that rank highly.
Go to Volusion All Collections Connect With Customers Get Feedback Customer Reviews of Your Products Customer Reviews of Your Products Let customers write reviews of your products so you can keep sales going strong.
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